WHAT I DID

Reservations, guest support, and payments for a 26-room inn

Lititz Pointe Inn is a 26-room property where the front desk never really stops. Reservations, guest questions, housekeeping coordination, and payment follow-up all run in parallel, and any gap shows up fast in guest experience or revenue.

Cold2Booked stepped in to run that front-desk operation end to end. Day to day, that means taking reservations, working directly with guests, coordinating housekeeping, and handling the support tasks the team needs covered, including the times the inn is short-staffed or off-hours.

The standout area has been payments. At a hotel, guests sometimes arrive without having paid, or extend a stay before settling up. Chasing that down without being abrasive is a skill. Cold2Booked stays on top of it, making sure the inn actually gets paid, and that the process happens cleanly.

A year in, the partnership runs on trust: reliable, hardworking, and willing to step in when needed.

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A 26-room inn runs on small moments handled well. A guest checking in, a reservation taken correctly, a housekeeping handoff, a payment settled before checkout. Miss any of them and it shows, in a bad review, an empty room, or revenue that slips away.

The front desk needed someone reliable enough to own these tasks day to day, including the off-hours and short-staffed stretches when things get missed.

This wasn't about extra hands. It was about trust.

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The work

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Cold2Booked took over the front-desk workload end to end. Day to day, that meant:

taking reservations and managing room bookings
working directly with guests on requests and questions
coordinating housekeeping and operational tasks
staying on top of payments — including guests who arrive unpaid or extend before settling
stepping in during off-hours and short-staffed periods

A year in, it runs on trust, reliable, hardworking, and ready to step in whenever the inn needs it.

"She just works hard. She's going to show up, she's going to ask for more hours. There've been times we even had to call her when she's off the clock, and she's always glad to help. And when it comes to payments ,she's great at being sure that we get paid. If you hire her, you'll also be happy that you did."

Matt Gibbel
General Manager
Firm Foundations LLC

OBGYN Finder

about cold2booked

I help B2B teams turn cold outreach into booked meetings. Through targeted prospecting, sharp messaging, and relentless follow-up, I fill your calendar with qualified conversations, so your closers can focus on closing, not chasing.

FIND US

Delaware, USA 19901

hello@cold2booked.com

406-952-8327